Frequently asked questions
Il vous suffira de créer au préalable, un compte client en cliquant sur le petit icone repris sur notre page, en haut à droite. Par la suite, vous pourrez sélectionner les produits souhaités. En cliquant sur votre panier, vous aurez la possibilité d’avoir une vue sur le récapitulatif de votre commande, l’adresse de livraison, le choix du mode de livraison, la notification des conditions générales de ventes ainsi que le mode de paiement. Plusieurs mode de paiement sont à votre disposition :
– Carte bancaire
- Paypal : You will be automatically redirected to the Paypal platform, click on "pay with your paypal account", enter your identifiers and validate your payment. Once this step is completed, you will receive an email confirming your order.
Depending on your country of residence, the weight and the carrier, the shipping costs may vary and will be automatically displayed during the validation of your cart.
In general, packages are sent the day after we receive your payment (except on Sundays and holidays)
You always have the possibility to return the items within 7 days after receipt. Returns are made on the condition that the articles have not been worn and still have their labels. To do this, you can contact us via the "contact" tab and give us as much information as possible about your concern so that we can help you. Good to know: the return costs remain at the charge of the customer.
We make every effort to prepare your orders with care, however, it is possible that we make a mistake, or that a product is defective. In this case, we will proceed to an exchange, within the limit of available stock. The shipping costs will be at our charge. To report this type of problem, please contact us via your customer area.
Which countries do you deliver to? Do you deliver in France? We are located in Belgium but we offer international delivery via different carriers. For Belgium, shipments are made via Bpost/Mondial relay. More specifically for the inhabitants of Brussels, home delivery can be done for free from 35 euros of purchase, the day after your order (holidays - weekend included).
For the moment, we offer one size fits all, up to size 44. We hope that in the future, our outfits will be accessible to all women, regardless of their size.